Amalgamated CS Auto Car Wash & Detailing Centre (“we”, “our”, “us”, or “ACS Auto”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.acsauto.co.zw (the “Site”), use our mobile services, or interact with us in any other way.
Please read this policy carefully to understand our views and practices regarding your personal data. By using our services, you acknowledge you have read and understood this policy.
The Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, telephone number, and vehicle registration number.
- Contact Data: Billing address, delivery address (for mobile services), and location data.
- Financial Data: Payment card details or other payment information. Please note that all financial transactions are handled by our secured payment processors, and we do not store your full card details on our servers.
- Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use your information for the following purposes, in accordance with the lawful bases under data protection law:
- To Perform Our Contract with You:
- To process and manage your bookings for car wash and detailing services.
- To manage your corporate account, loyalty book, or gift voucher.
- To provide you with the services you request, including our mobile services.
- To communicate with you about your bookings, appointments, and enquiries.
- For Our Legitimate Interests:
- To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
- To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
- To inform our marketing strategy and understand the effectiveness of our advertising.
- Where You Have Given Consent:
- To send you promotional emails about new services, special offers, or other information which we think you may find interesting, using the email address which you have provided. You can withdraw this consent at any time by contacting us or using the “unsubscribe” link in our emails.
- To Comply with a Legal Obligation:
- To comply with any legal or regulatory requirements we are subject to.
How We Share Your Information
We will never sell your personal data. We may share your information with the following parties only where necessary:
- Service Providers: Trusted third parties who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are only permitted to use your data for the specific purpose of providing the service to us.
- Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event that we sell or transfer any part of our business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required to keep basic information about our customers (including Contact, Identity, and Transaction Data) for tax purposes for a period of 5 years after the transaction is completed.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at the details below to make a data subject request.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes we may make will be posted on this page, and we will update the “Last Updated” date at the top. Please check back frequently to see any updates or changes.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your legal rights, please contact us:
- Email: info@acsauto.co.zw
- Phone: 0715947512
- Address: 19332 Enterprise Road, Newlands, Harare, Zimbabwe